Faqs

How do you book a chalet?
You can book a chalet on Rehlat in a few simple steps:  Open our Rehlat App Select Kuwait domain  Tap on ‘Chalet’ on the home screen Go through ...
Wed, 7 Dec, 2022 at 5:44 PM
How can I pay for my chalet booking ?
You can pay for your chalet booking through a payment link that you will receive on your email ID and WhatsApp number.
Wed, 7 Dec, 2022 at 5:21 PM
Will I get a Confirmation Mail once my payment is successfully done ?
Yes, you will receive a Booking Confirmation Mail shortly after the payment is done. It includes all your chalet booking details on your email ID.
Wed, 7 Dec, 2022 at 5:22 PM
Can I use Rehlat Money for chalet booking ?
This service is not available yet.  However, we are working to make it available for you at the earliest.
Wed, 7 Dec, 2022 at 5:32 PM
Are chalets only available in Kuwait ?
Yes, chalet booking is currently available only in Kuwait, but the good news is that we are going to launch chalets on all domains soon.
Wed, 7 Dec, 2022 at 5:23 PM
If I pay a deposit will you hold the chalet reservation ?
Yes, we will hold your chalet reservation if you pay a deposit amount. Please Note: This service is available only for select chalets and cannot be guarant...
Wed, 7 Dec, 2022 at 5:24 PM
If I pay the deposit and reserve the chalet, in how much time can I pay the balance amount ?
The balance amount can be paid at your convenience but please make a note that thelast day of payment is a week prior to the check-in date. 
Wed, 7 Dec, 2022 at 5:51 PM
Can I visit the chalet before the confirmation ?
Yes, you can visit the chalet that you wish to book. The visit can however be scheduled on certain days and times as per the availability of the chalet. Our...
Wed, 7 Dec, 2022 at 5:25 PM
If I change my mind after paying the deposit, will I get a refund ?
The deposit is a non-refundable amount. There won’t be any refund in case of cancellation of the booking.
Wed, 7 Dec, 2022 at 5:25 PM
Is the insurance amount refundable ?
Yes, the insurance amount is refunded at the end of the stay period. The refund process may however take 2 - 7 working days and is credited to the account t...
Wed, 7 Dec, 2022 at 5:26 PM