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FAQ 35

• How do I pay?
• In which currency can I pay for my tickets at Rehlat?
• Is it safe to use my credit card online?
• What is the age criterion for Infant and Children?
• How do I know that my booking is confirmed?

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General Enquiry 6

• How do I book a flight?
• What is the age criterion for Infant and Children?
• What if I am not carrying the e-ticket at the check-in counter?
• What do you mean by “the price has changed” or “flights are sold out”?
• Which time zone is used to display in the flight timings?

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Payment Successful/Ticket not received 3

• How do I know that my booking is confirmed?
• I haven’t got my tickets yet?
• Money is debited but the booking is not processed

Offers/Coupon codes 1

• How to Use Coupon Code?

Karam Wallet/Referral Bonus 10

• What is Rehlat’s eWallet?
• How can I sign up for Karam?
• How do I earn Cash in my Karam account?
• I have Karam Cash but I am not able to use this for my booking. Why?
• I am trying to use my Karam cash on Wego. It is not accepting. Can I know why?

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Cancellations 2

• What is the general cancellation policy?
• How can I cancel a flight booking?

Online Check-in 1

• Can I check-in online?

Booking Changes 7

• Can I transfer my booking?
• How do I change my booking to a different airline?
• What do I do if my flight is rescheduled?
• What do i do if my name is misspelled on the ticket booking?
• What does it cost to make a change in flight ticket or schedule?

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Refunds 3

• How soon can I expect the refund on my canceled booking?
• I booked my flights on Rehlat but then cancelled them directly by contacting the airline. How do I claim my refund?
• What if I don't receive my refunds in 48 hours?

Rewards 5

• What is Club Karam?
• Is there a membership fee for Club Karam?
• How can I become a Club Karam member?
• What is Karam Cash?
• How can I participate in Spin & Win?

Virtual Tours 5

• What is the Virtual Tour Game?
• How can I play the game & earn Karam Cash?
• What will I get for participation?
• Besides Karam cash, what else I would win?
• What is the expiry date for Karam cashback earned?

Refer & Earn 4

• How does Refer and Earn work?
• What is Karam & Rehlat Money?
• Where can I use this Karam & Rehlat Money cashback?
• Would I get a reward for every reference?

Faqs 18

• How do you book a chalet?
• How can I pay for my chalet booking ?
• Will I get a Confirmation Mail once my payment is successfully done ?
• Can I use Rehlat Money for chalet booking ?
• Are chalets only available in Kuwait ?

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Hotels 6

• How do I get a Hotel Booking Voucher/ Hotel Booking confirmation?
• How do I modify a Hotel booking?
• Can I use Rehlat Money for Hotel booking?
• Can I upgrade my room or meal plan for my booking?
• How do I cancel my hotel booking?

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