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Knowledge base
General
FAQ
36
How do I book a flight?
How do I pay?
In which currency can I pay for my tickets at Rehlat?
Is it safe to use my credit card online?
What is the age criterion for Infant and Children?
View all 36
Mobile App
General Enquiry
6
How do I book a flight?
What is the age criterion for Infant and Children?
What if I am not carrying the e-ticket at the check-in counter?
What do you mean by “the price has changed” or “flights are sold out”?
Which time zone is used to display in the flight timings?
View all 6
Payment Successful/Ticket not received
3
How do I know that my booking is confirmed?
I haven’t got my tickets yet?
Money is debited but the booking is not processed
Offers/Coupon codes
1
How to Use Coupon Code?
Karam Wallet/Referral Bonus
10
What is Rehlat’s eWallet?
How can I sign up for Karam?
How do I earn Cash in my Karam account?
I have Karam Cash but I am not able to use this for my booking. Why?
I am trying to use my Karam cash on Wego. It is not accepting. Can I know why?
View all 10
Cancellations
2
What is the general cancellation policy?
How can I cancel a flight booking?
Online Check-in
1
Can I check-in online?
Booking Changes
7
Can I transfer my booking?
How do I change my booking to a different airline?
What do I do if my flight is rescheduled?
What do i do if my name is misspelled on the ticket booking?
What does it cost to make a change in flight ticket or schedule?
View all 7
Refunds
3
How soon can I expect the refund on my canceled booking?
I booked my flights on Rehlat but then cancelled them directly by contacting the airline. How do I claim my refund?
What if I don't receive my refunds in 48 hours?
Rewards
Rewards
6
What is Club Karam?
Is there a membership fee for Club Karam?
How can I become a Club Karam member?
What is Karam Cash?
How can I participate in Spin & Win?
View all 6
Virtual Tours
Virtual Tours
5
What is the Virtual Tour Game?
How can I play the game & earn Karam Cash?
What will I get for participation?
Besides Karam cash, what else I would win?
What is the expiry date for Karam cashback earned?
Refer & Earn
Refer & Earn
4
How does this work?
What is Karam & Rehlat Money?
Where can I use this Karam & Rehlat Money cashback?
Would I get a reward for every reference?
Chalets
Faqs
1
How do you book a chalet?