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New support ticket
Check ticket status
How do I book a flight?
What is the age criterion for Infant and Children?
What if I am not carrying the e-ticket at the check-in counter?
What do you mean by “the price has changed” or “flights are sold out”?
Which time zone is used to display in the flight timings?
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Payment Successful/Ticket not received
How do I know that my booking is confirmed?
I haven’t got my tickets yet?
Money is debited but the booking is not processed
How to Use Coupon Code?
Karam Wallet/Referral Bonus
What is Rehlat’s eWallet?
How can I sign up for Karam?
How do I earn Cash in my Karam account?
I have Karam Cash but I am not able to use this for my booking. Why?
I am trying to use my Karam cash on Wego. It is not accepting. Can I know why?
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What is the general cancellation policy?
How can I cancel a flight booking?
Can I check-in online?
Can I transfer my booking?
How do I change my booking to a different airline?
What do I do if my flight is rescheduled?
What do i do if my name is misspelled on the ticket booking?
What does it cost to make a change in flight ticket or schedule?
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How soon can I expect the refund on my canceled booking?
I booked my flights on Rehlat but then cancelled them directly by contacting the airline. How do I claim my refund?
What if I don't receive my refunds in 48 hours?