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Knowledge base
General
FAQ
36
How do I pay?
In which currency can I pay for my tickets at Rehlat?
Is it safe to use my credit card online?
What is the age criterion for Infant and Children?
How do I know that my booking is confirmed?
View all 36
Mobile App
General Enquiry
6
How do I book a flight?
What is the age criterion for Infant and Children?
What if I am not carrying the e-ticket at the check-in counter?
What do you mean by “the price has changed” or “flights are sold out”?
Which time zone is used to display in the flight timings?
View all 6
Payment Successful/Ticket not received
3
How do I know that my booking is confirmed?
I haven’t got my tickets yet?
Money is debited but the booking is not processed
Offers/Coupon codes
1
How to Use Coupon Code?
Karam Wallet/Referral Bonus
10
What is Rehlat’s eWallet?
How can I sign up for Karam?
How do I earn Cash in my Karam account?
I have Karam Cash but I am not able to use this for my booking. Why?
I am trying to use my Karam cash on Wego. It is not accepting. Can I know why?
View all 10
Cancellations
2
What is the general cancellation policy?
How can I cancel a flight booking?
Online Check-in
1
Can I check-in online?
Booking Changes
7
Can I transfer my booking?
How do I change my booking to a different airline?
What do I do if my flight is rescheduled?
What do i do if my name is misspelled on the ticket booking?
What does it cost to make a change in flight ticket or schedule?
View all 7
Refunds
3
How soon can I expect the refund on my canceled booking?
I booked my flights on Rehlat but then cancelled them directly by contacting the airline. How do I claim my refund?
What if I don't receive my refunds in 48 hours?
Rewards
Rewards
4
What is Club Karam?
Is there a membership fee for Club Karam?
How can I become a Club Karam member?
What is Karam Cash?
Virtual Tours
Virtual Tours
5
What is the Virtual Tour Game?
How can I play the game & earn Karam Cash?
What will I get for participation?
Besides Karam cash, what else I would win?
What is the expiry date for Karam cashback earned?
Refer & Earn
Refer & Earn
4
How does Refer and Earn work?
What is Karam & Rehlat Money?
Where can I use this Karam & Rehlat Money cashback?
Would I get a reward for every reference?
Chalets
Faqs
18
How do you book a chalet?
How can I pay for my chalet booking ?
Will I get a Confirmation Mail once my payment is successfully done ?
Can I use Rehlat Money for chalet booking ?
Are chalets only available in Kuwait ?
View all 18
Hotels
Hotels
6
How do I get a Hotel Booking Voucher/ Hotel Booking confirmation?
How do I modify a Hotel booking?
Can I use Rehlat Money for Hotel booking?
Can I upgrade my room or meal plan for my booking?
How do I cancel my hotel booking?
View all 6